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Warranties

Crossroads Auto Recycling offers industry leading warranties for our customer's satisfaction.
If you are having trouble with a part you have purchased, please contact us by any of the following methods:

Email:
Scott@crossroadsautorecycling.com
Michell@crossroadsautorecycling.com
Zack@crossroadsautorecycling.com
Phone:
1-800-515-8202
Visit our store at:
8866 N County Road 200 E
Frankfort, IN

For your convenience, we have the full text of our offered warranties online. For more information, please contact us to speak with a sales associate.

Click 'More Info' under each warranty to access the full warranty documents.

  • Standard Warranty
  • Open
  • 6 Month, 12 Month, Limited Lifetime Warranties
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STANDARD WARRANTY

Warranty and Terms
Limited Lifetime Sheet Metal Parts Warranty For Wholesale Customers

Crossroads Auto Recycling will warranty against inside to outside holes caused by rust. Crossroads Auto Recycling will repair, replace, or refund the original purchase price, at our discretion, in the event of a failure. The warranty begins on the original date of purchase from Crossroads Auto Recycling and continues as long as the original purchaser owns the vehicle.

The Limited Lifetime Sheet Metal warranty will not cover cosmetic or surface corrosion or rust caused by chips, scratches, rust holes caused by improper installation, neglect, accident, or anything not considered normal use of the vehicle. It will not cover anything resulting from damage from the environment, including weather, hail, air born fall out (acid rain, chemicals), cleaning solvents or polishing materials.

90 Day Limited Mechanical Parts Only Warranty
Crossroads Auto Recycling will warranty against mechanical product failure due to defect. Crossroads Auto Recycling will repair, replace, or refund the purchase price, at our discretion, in the event of a failure. Crossroads Auto Recycling will replace failed parts with an equal quality or better part. The warranty begins from the date of purchase on the original invoice and ends 90 days later.

This warranty excludes breakdowns caused by components not covered, improper installation, failure to clear computer codes, defective workmanship, using the part in a manner it was not intended, and improper maintenance. (Wrong oil type, and incorrect levels of fluids and oils as stated in the owner’s manual.)

All Warranties Are Void if:

  • The vehicle is used as a fleet vehicle, government, commercial vehicle, limo, or taxi. If it has ever been converted from private use to commercial or fleet or if it is used for racing, off road, or other competition purposes.
  • The part is installed in a way that the vehicle manufacturer did not intend it to be.
  • Failure is caused by misuse, modifications, or abuse.
  • Failure is caused by towing a trailer or other automobile unless your vehicle is set up for that as the vehicle manufacturer recommends.
  • The vehicle is has been modified to plow snow. (Even if it is not hooked up)
  • A collision causes a part to fail or become defective.
  • The heat tab center is melted or removed.
  • The part is “SOLD AS IS” as stated on the original invoice.
  • The vehicle is not maintained to the vehicle manufacture’s specifications.
  • Failure to replace the engine oil and filter every 4000 miles with the appropriate OEM recommended motor oil. (Must have documentation.)
  • Failure to replace the transmission fluid and filter at the time of installation with OEM recommended transmission fluid. (Must have documentation.)
  • Failure caused by fire, theft, riot, vandalism, collision, explosion, earthquake, lightning, windstorm, hail, freezing, flood, or water.
Warranty Terms

  • Crossroads Auto Recycling must give approval for repairs or replacements before any work have been performed.
  • Crossroads Auto Recycling has the right to inspect any part before replacement.
  • Labor payments will have to be approved by Crossroads Auto Recycling and require the labor estimate, review by Crossroads Auto Recycling first, proof of scheduled maintenance, and the proof the work was completed.
  • Labor payments will only be paid on purchased optional extended warranty plans. Crossroads Auto recycling does not pay any labor cost(s) on the 90 day Limited Mechanical Parts Only Warranty.
  • Must have the original invoice and maintenance receipt(s).
  • Non-transferable warranty.
  • The part on the original invoice must be interchangeable with the vehicle the part is going on.
  • Glass is not covered on this warranty.
  • Body sections which have been cut to order are not returnable.
  • All body parts new or used must be fit for proper installation before paint and repair.
  • If the part is dismantled, repaired, or painted it is not returnable.
  • Check the owner’s manual for proper maintenance schedules and proper operation.
  • Crossroads Auto Recycling’s parts may have accessories attached and they are left on as a convenience for the parts installer. The accessories are not covered under warranty and are the responsibility of the installer to switch or remove as needed.
  • Engine warranties are limited to defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. All other parts provided are not covered. I.E. switches, cables, electronics, sensors, belts, water pumps, hoses, and manifolds.
  • If Crossroads Auto Recycling recommends an installation procedure, it must be followed or the warranty is void.
  • Crossroads Auto Recycling will not cover freight costs.
  • Crossroads Auto Recycling is not responsible for damages during or injury because of the installation of a product.
  • Timing belts, thermostat, water pump, fluids, spark plugs, and seals are routine maintenance and should be replaced at the time of installation and at the recommended service intervals thereafter.
  • Crossroads Auto Recycling has drained the products but it is the installer’s responsibility to completely drain and replace fluids, lubricants, antifreeze, and filters with new, vehicle manufacturer approved of products.
  • The cooling and electrical systems must be checked during the installation of purchased products because failure can affect purchased products and void purchaser’s warranty.
Engine: Overheating, improper lubrication, or failure of non- warrantied components (i.e. timing belt or chain, water pump, sensors.) will void purchaser’s warranty.
Transmission: The installer must replace the radiator or transmission cooler, flush the transmission oil cooling lines, adjust shifter mechanisms, fill the differential, replace filters, replace seals, replace pan gaskets, and reset or replace transmission codes when installing a transmission. Shearing or breaking of teeth in standard transmissions will not be warranted under any circumstance.
Cylinder Heads: Cylinder heads are guaranteed to not be warped or cracked only. Only the cylinder head itself is guaranteed and may need to be resurfaced. Resurfacing is purchaser’s responsibility. Other parts may accompany the cylinder head but they are not guaranteed and my need to be replaced.
Other: Crossroads Auto Recycling’s warranty will not cover ball joints, tie rod ends, wheel bearings, and bushings related to steering and suspension components. They should be inspected and replaced by the installer.

If there is a failure of a purchased part, the purchaser must do their best to protect the part from further damage and must return the original part to Crossroads Auto Recycling. The purchaser must provide original invoice, proof of the vehicle’s regular maintenance recommended by the vehicle manufacturer. (In the owner’s manual.)

Important Information:
ALL recycled air bags, seat belts, electronics, used tires, core parts, complete vehicles, builder vehicles, any part noted “AS IS” on the front of the invoice and supplemental restraint systems are SOLD AS IS. No warranty is implied or available.
The purchaser understands that due to the nature of used auto parts, the liability of Crossroads Auto Recycling from all causes shall be limited to the price of the price paid for the product sold or provided. If our product is defective, Crossroads Auto Recycling’s liability shall be limited to replacement of the part or a remedy not to exceed the price paid for the part. It is Crossroads Auto Recycling’s right to decide which option will be used.
New or special order items are not returnable. Deposits are not refundable on special order items. The customer is informed at the time of deposit that the part is not from our stock. This warranty only applies to parts from Crossroads Auto Recycling’s inventory. Special ordered item will be warranted by the auto recycler that Crossroads Auto Recycling obtained the item from.
Crossroads Auto Recycling accepts the following forms of payment: cash, commercial checks from Crossroads Auto Recycling’s pre-approved businesses, and credit cards which include debit cards back by a credit card company. (American Express, Visa, MasterCard, and Discover.) There is a 3% fee assessed to the purchaser when using a credit card as a form of payment.
All open accounts are due by the 10th of the month. Payments not received by the due date are subject to 1.5% per month. The customer is responsible for all costs of collection, including attorney’s fees, and other fees incurred in the collections process. All returned checks are subject to a 25.00 returned check fee.

30 RETURN PART POLICY
All returns must include the original sales receipt. No return will be accepted without the original sales receipt. An undamaged part returned within 30 days of the original purchase date MAY be credited at the management of Crossroads Auto Recycling’s discretion. No credit will be given for a part returned after 30 days of the original purchase date. All returned parts are subject to a restocking fee of 20% of the original purchase price. Core charges are refundable when the appropriate core is returned within 30 days of the original purchase date. No returns will be accepted after 30 days of the original purchase date.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Any cause of action arising from this warranty action must be filed in Frankfort, IN.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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6 MONTH, 12 MONTH, LIMITED LIFETIME WARRANTY

The following terms are followed if you purchase a 6 month, 12 month or limited lifetime warranty from Crossroads Auto Recycling.

All terms and conditions written in the Crossroads Auto Recycling Warranty and Terms apply to the 6 month, 12 month or limited lifetime warranty. You may find Crossroads Auto Recycling Warranty and Terms information on our website crossroadsautorecycling.com or you may get a copy from Crossroads Auto Recycling.

6 month, 12 month, and limited lifetime warranties are subject to the following additional terms and conditions:

  • 6 month and 12 month coverage begins on the date on your original invoice. 6 month and 12 month coverage ends 6 months or 12 months after the date on your original invoice. It covers the repair or replacement of the part or assembly on your original invoice.
  • For limited lifetime warranty, the coverage starts on the date on your original invoice and will last for as long as you own the vehicle. It will cover the repair or replacement of the part or assembly described on your original invoice.
  • 6 month, 12 month, and limited lifetime warranties are non-transferable and non-refundable after the part or assembly has been installed in a vehicle.
This optional extended warranty will cover labor as described:
  • Crossroads Auto Recycling will reimburse the repairer up to $50.00 per hour for a repair of a part or an assembly covered by this warranty. The charges will not exceed 100% of the purchase price of the original part on your invoice and will not exceed the applicable number of hours derived from labor allowances from nationally recognized labor time allowance manuals.
This optional extended warranty will only be valid if the following criteria are met:
  • Your original paid invoice must indicate which warranty coverage you have purchased.
  • It also must have an accurate odometer mileage of the vehicle as of the date of purchase on your original invoice.
  • The VIN number of the vehicle the purchased part or assembly was installed in.
Restrictions on mileage are listed during your purchased warranty coverage period.

6 Month Warranty - The coverage will terminate on whichever condition is met first. 6 months after the date of purchase on your original invoice or 6,000 additional miles on the vehicle’s odometer.
12 Month Warranty – The coverage will terminate on whichever condition is met first. 12 months after the date of purchase on your original receipt or 12,000 additional miles on the vehicle’s odometer.
Limited Lifetime Warranty – The coverage will terminate on whichever condition is met first. One replacement of the part or assembly or additional miles excess of 20,000 miles per year on your vehicles odometer.

We are not liable or obligated under any of these warranties if the mileage limitations described above are exceeded.

“our” refers to Crossroads Auto Recycling, 8866 N County Road 200 E, Frankfort, IN, 46041
“your” refers to the purchaser listed on the original invoice.
“repairer” refers to an independently owned and operated licensed repair facility located in the United States.
“vehicle” refers to a privately owned and operated car or light truck in which the part or assembly was originally installed in.

Crossroads Auto Recycling may include remanufactured, new, used, or non-original equipment manufacturer/aftermarket parts that meet our quality standards as replacement parts. The replacement part/assembly mileage may be equal or greater than that on the original part or assembly purchased from Crossroads Auto Recycling.

The Optional Extended Warranties will be void if any occurrence of any of the events described on Crossroads Auto Recycling Warranty and Terms page under “ALL WARRANTIES ARE VOID IF”. ×


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